Privacy Policy AE
Page updated: April 2020
We are committed to ensuring that your privacy is protected. This policy, together with our Terms and Conditions and Cookies policy sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by L.E. Ltd (London Engineers Ltd).
Payment Protection and Security
To ensure that your credit/ debit card is not being used fraudulently our payment providers (Sage and PayPal) will actively check the address you provide along with the CV2 value you entered against the card issuer’s records. In performing these actions, your address and CV2 will be sent to the card issuers systems. The card issuer will then return a response indicating if it has matched or not. We are not responsible for the values returned.
By placing an order or requesting an engineer call out you accept our Terms and Conditions. Our website does not handle any part of the card processing checks. We therefore do not hold or interact, wholly or partly, with any card information you supply during the checkout process. This is done by design to help protect your card information.
What information will L.E. collect about me and how will it be used
As your data controller (a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or will to be, processed.), when you place an order with L.E. whether that is online, over the phone or at our premises; register on our website, send us an email, review a product on our website, submit a form on our website, complete a survey or enter any competition or promotion, we will need to know some personal information such as your name, address, email and telephone number. By supplying this information you consent to our use of the information in accordance with this Privacy Policy.
In order to use certain features on our website, such as engineer call out and discounts given it it be required to keep your detail.
Google Analytics
Personal Data: Cookies; Usage Data
Device permissions for Personal Data access
Personal Data: Approximate location permission (non-continuous); Camera permission; Phone permission; Precise location permission (non-continuous); Storage permission
Handling payments
Stripe
Personal Data: various types of Data as specified in the privacy policy of the service
Hosting and backend infrastructure
DigitalOcean
Personal Data: various types of Data as specified in the privacy policy of the service
Location-based interactions
Non-continuous geolocation
Personal Data: geographic position
Managing contacts and sending messages
Notifications
Personal Data: various types of Data as specified in the privacy policy of the service
Further information about Personal Data
Analysis and predictions based on the User’s Data (“profiling”)
The Owner may use the Personal and Usage Data collected through this Application to create or update User profiles. This type of Data processing allows the Owner to evaluate User choices, preferences and behaviour for the purposes outlined in the respective section of this document.
User profiles can also be created through the use of automated tools like algorithms, which can also be provided by third parties. To find out more about the profiling activities performed, Users can check the relevant sections of this document.
The User always has a right to object to this kind of profiling activity. To find out more about the User's rights and how to exercise them, the User is invited to consult the section of this document outlining the rights of the User.
Personal Data collected through sources other than the User
The Owner of this Application may have legitimately collected Personal Data relating to Users without their knowledge by reusing or sourcing them from third parties on the grounds mentioned in the section specifying the legal basis of processing.
Where the Owner has collected Personal Data in such a manner, Users may find specific information regarding the source within the relevant sections of this document or by contacting the Owner.
Selling goods and services online
The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Application depends on the payment system used.
Automated decision-making
Automated decision-making means that a decision which is likely to have legal effects or similarly significant effects on the User, is taken solely by technological means, without any human intervention. This Application may use the User's Personal Data to make decisions entirely or partially based on automated processes according to the purposes outlined in this document. This Application adopts automated decision-making processes as far as necessary to enter into or perform a contract between User and Owner, or on the basis of the User’s explicit consent, where such consent is required by the law.
Automated decisions are made by technological means – mostly based on algorithms subject to predefined criteria – which may also be provided by third parties.
The rationale behind the automated decision making is:
- to enable or otherwise improve the decision-making process;
- to grant Users fair and unbiased treatment based on consistent and uniform criteria;
- to reduce the potential harm derived from human error, personal bias and the like which may potentially lead to discrimination or imbalance in the treatment of individuals etc.;
- to reduce the risk of the User's failure to meet their obligation under a contract. To find out more about the purposes, the third-party services, if any, and any specific rationale for automated decisions used within this Application, Users can check the relevant sections in this document.
Consequences of automated decision-making processes for Users and rights of Users subjected to it
As a consequence, Users subject to such processing, are entitled to exercise specific rights aimed at preventing or otherwise limiting the potential effects of the automated decisions taken.
In particular, Users have the right to:
- challenge a decision by asking the Owner to reconsider it or take a new decision on a different basis;
- request and obtain from the Owner human intervention on such processing. To learn more about the User’s rights and the means to exercise them, the User is invited to consult the section of this document relating to the rights of the User.
Push notifications
This Application may send push notifications to the User.
Contact information
Owner and Data Controller
LE Company 12 Melcombe Place NW1 6JJ London UK
Owner contact email: [email protected]
| Item | Purpose |
|---|---|
| Email Address | We use this to communicate to you . No one else will be able to see your email. Your email address also lets you be sure you have a discount on the payment page. And it means we can get in touch if we need to tell you about something new, like a change to our Terms and Conditions. |
| Password | To have access to your data. |
| First name | We ask everyone for their first name. We use this name when contacting you. |
| Last name | We ask everyone for their last name. We use this name when contacting you. |
| Profession/ | This helps us see how different sections of industry use L.E.. It also helps us check that we’re stocking spare parts which are relevant to the type of business making call outs |
| How did you hear about L.E. | This helps us understand what marketing activities are generating interest in L.E. |
| SmartChip | to identificate your car |
| This preference allows to contact you via Email | |
| SMS | This preference allows to contact you via SMS |
| Post | This preference allows to contact you via Post |
| Product/work Images | This sets your preference to view our work with Photo images. |
L.E. uses third parties to process some of your information on our behalf. L.E.require that these third parties comply strictly with our instructions and we require that they NEVER use your personal information for their own business or marketing purposes.
Invoices
| Item | Purpose |
|---|---|
| Account Number | Account identifier |
| PO Number | An optional value provided by the customer to assign with the order |
| Invoice Number | A unique number assigned to all invoices |
| Invoice Date | Date the Invoice was generated |
| Invoice To | The name and address for whom the Invoice is intended |
| Delivered To | The name and address where the goods were delivered |
| VAT Code | Vat Code |
| VAT Rate | VAT Rate |
| Subtotal | Total order before tax |
| VAT Total | Total order tax including shipping |
| Total | Total order value including VAT and shipping |
Google Analytics
This is a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate use of the website. This anonymous data helps L.E. better understand how our customers engage with the website.
Updating your details
As the data subject (a natural person whose personal data is processed by a controller or processor) you can update any of the details you have provided us by visiting the Payment area of the website. Alternatively, send an email to [email protected], or send a letter to L.E. Ltd 12 Melcombe place NW1 6JJ, London
Should you wish to access the personal information that we hold about you please write to us at the above postal address. Please include a brief description of the information you require and proof of identification. We will then respond to you within 1 month of the date of your request.
How long we keep your personal information on file
We won't keep your personal data for longer than necessary, at which point we will delete or take steps to pseudonymisation ( The processing of personal data such that it can no longer be attributed to a single data subject ) your personal information.
Changes to the Privacy Policy
This Privacy Policy may be updated from time to time, so you may wish to check it each time you submit personal information to L.E. The date of the most recent revisions will appear on this page. If any significant changes are made to this Privacy Policy, we will provide a more prominent notice (including email notification of Privacy Policy changes). If you do not agree to these changes, please do not continue to use L.E. Ltd.
How to contact L.E. Limited
If you would like to contact us regarding this Privacy Policy then please send an email to [email protected]
12 melcombe place , London, NW1 6JJ
How to make a complaint
If you have already contacted L.E. and you are still not happy with the way we handle your personal data, you may contact the Information Commissioner's Office through their website www.ico.org.uk