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Terms and
Conditions

AE Charging Network Terms and conditions

OVERVIEW

LE Company LTD provides to you (hereinafter, the user or EV driver) the AE application and web site services, including all tools, services, and information you get whilst using our app, subject to your consent to all terms, conditions, and policies set forth here.

SECTION 1 – TERMS AND DEFINITIONS

The operator of the AE application (app) is LE Company.

Definitions:

  • “AE” stands for Auto-E, operated by “LE company” (London Engineers Company, Ltd)
  • “EV station" stands for a public charging facility, which EV drivers can use to charge their EV. This station is connected to and managed by the Charge Point Operator. The EV station may include one or several EV charging points.
  • "EV driver" refers to the user of the AE application.
  • “EV charge session” stands for a period and procedure when an EV driver charges an EV.
  • EV charge session price – stated on each station on our charging map .
  • “Electric vehicle” or “EV” refers to a vehicle that uses an electric motor for propulsion.
  • "Smart chip" – Smart chip is the electronic chip mounted into your vehicle (see “Smart chip at www.autoe.co.uk) to ensure automatic data transfer and identify your EV.

By using our application and/or purchasing our products and/or services, you accept and commit to abide by the terms and conditions set forth here (“Terms of Service", “Terms“), including all the extra terms, conditions, and policies mentioned in this document and / or accessible by hyperlink. These Terms of Service apply to all users of the application, including but not limited to EV drivers, vendors, merchants, and/or content authors.

Before you access or start using the application, please read carefully these Terms of Service. Your access or using the application or any its part is regarded as your consent to abide by this agreement. In case you don’t consent to the Terms of Service set forth here or any its part, you are not allowed to use our services or application, including getting the access.

In case the application is upgraded with any new tool or feature, that upgrade will be also subject to these Terms of Service.

You are free to visit this page and read the most current version of the Terms of Service whenever you need it. We reserve the right to change, update, or replace any part of the Terms of Service at any time by posting the new agreement on our website.

A payment gateway for our products is provided by Stripe. To sell our products and services, we use the In-Frame payment platform of Stripes.

You are forbidden to transmit any bugs or destructive codes.

You are not allowed to engage in illegal or unauthorized activities using our products and services. You are not allowed to break any laws in your jurisdiction (including but not limited to copyright laws) using the Service.

In the event you violate or try to violate any part of these Terms of Service, we will terminate your Services immediately.

SECTION 2 - GENERAL CONDITIONS

We declare we use the headings in this agreement to make the navigation through the Terms more convenient but do empower them to restrict or affect these Terms.

We reserve the right to temporarily suspend or totally deny access to the Service to anyone at any time for any reason and without any explanation.

You acknowledge you have a complete understanding of the possibility to have your content (excluding any information about your personal data and credit card) transferred in unencrypted form and involve the following:

(a) changes to comply with and adapt to technical requirements of networks or devices;

(b) transmissions over various networks.

You understand your credit card data is always transferred over networks in encrypted form.

You consent not to sell, resell, copy, reproduce, duplicate, or exploit any part of the Service, use of or access to the Service without our prior written consent. You consent not to sell, resell, copy, reproduce, duplicate, or exploit any contact on the website via which we provide the Service without our prior written consent.

SECTION 3 – THE CHARGING SERVICE at AE NETWORK EV

We provide the EV charging service only on the AE stations of the AE charging station network. To learn more, please follow the link www.autoe.co.uk. LE Company is authorized to manage all payment transactions within any EV charging sessions and entitled to be the sole referent for the user.

Charging by Credit Card

The following cards are accepted for EV charging payment:

  • AMERICAN EXPRESS,
  • VISA,
  • VISA ELECTRON,
  • MASTERCARD.

We use Stripe to manage payment transactions. Each payment transaction is secure due to the data cryptography system SSL that is used. Security, confidentiality, and protection of your sensitive data and information to be guaranteed by Stripe. Transactions on the card statement are referenced as LE Company.

You must enter your data when you apply for your first EV charge session. Successive EV charge sessions don’t require entering your data as the information about all previously used cards remains in the system.

The card type and last four card digits are the only information to be displayed in order to ensure your data security and confidentiality.

Please, make sure you are entering the right email address to receive receipts/invoices. Contact us to remove a card from "My Account".

Charging with an AE charge point, Smart Chip

AE wallet applies a system of credit. You shall first replenish your credit from "My Account". To replenish, use your credit card. You can always see your remaining balance at the bottom of your AE wallet.

The EV charge session price is charged directly to your AE wallet. In some Countries, a payment receipt/invoice will be sent after all AE wallet credit purchases. The AE wallet is attached and corresponds to the Smart chip. The cost of EV charge session is automatically debited from the AE wallet for every transaction made with a Smart chip.

Additional information about the AE wallet and the Smart chip are provided in the next section.

Acceptance and Avoidance of Charging

AE charge for EV charge session in real time. Total amount forms as the price per each kW consumed plus rent by time and is charged directly to your account.

Upon completion of the EV charge session, an sms receipt containing the information about the session is sent to the EV driver.

At the end of each EV charge session, the session data is transferred to LE Company and receipt, invoice, or payment is generated.

We reserve the right to refuse an order in case of entering false payment information, a previous violation of any rights in relation to LE Company, or in case of exceeding the maximum cost limits.

If the credit card holder makes a complaint related to using the card for the EV charge session payment, LE Company is entitled to recourse against the EV driver. In this case, the EV driver will be obliged to compensate for the cost of the disputed transaction.

LE Company reserves the right to apply any restrictions to prevent any deception or illegal activities at any time and without any notice.

LE Company reserves the right to change, replace, and update these conditions at any time.

Limitations of Responsibility

The EV driver acknowledges it is at one’s own risk to use the Application for receiving the Services offered by LE Company. The user also agrees to accept the services as provided. LE Company does not guarantee the expectations of the EV driver to be met, the service crash or malfunction never to occur. We are not responsible for all issues that arise when the EV driver is unable to use the Services, at any time and for any reason.

Sending a purchase order by the EV driver denotes acceptance of all the conditions described in the SECTION 3.

SECTION 4 – THE AE WALLET AND SMART CHIP

The AE wallet is an online wallet used to pay for the EV charge session at the AE network’s EV stations. To be able to charge your EV, you shall first top-up your AE wallet by your credit card to replenish your credits. When replenishing the wallet the first time, the EV driver’s email address is required to enter. The address is used to send invoices for EV charge sessions.

To start an EV charge session with AE wallet can be made either using the Smart chip or using the Application.

To start an EV charge session with AE smart chip just plug in a station socket into your car.

You will receive an application message - the station is started.

Next message you will receive when the battery reaches 90% of charge .

And the last message - the charge has stopped . This means you have to disconnect your car to avoid additional rent charges.

Once the AE wallet is top-up, the unused credits remain valid for 12 months and every next top-up prolongs their validity further for 12 months. Then, the EV driver is granted the extra one-month grace period to replenish the EV wallet and reactivate the remaining unused credits. If the AE wallet is not replenished after 13 months, the credit validity expires. This means the EV driver cannot use those previously remaining credits to pay for the EV charge sessions even if the AE wallet top-up is done.

The EV driver has the right to request for unused credits to be refunded at [email protected]. The refund sum is equal to the residual credit value minus operator management expenses.

SECTION 5 – INFORMATION TIMELINESS, ACCURACY, AND COMPLETENESS

We are not responsible if information made available is not accurate, complete or current. The material is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this app is at your own risk. We will do our best to control or remove any incorrect information.

SECTION 6 - PRICE MODIFICATIONS AND SERVICE

Prices for our products/services are subject to change without any notice.

The total price includes the charge for the consumed power plus the rent (per kW or hour, depending on the station) stated next to each charging station next on our charging map.

The EV driver is able to check the price through the app before the EV charging session.

We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without any notice.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 7 - SPECIAL SERVICES, SMART CHIP

Certain products or services may be available exclusively online.

The smart chip function will inform you every time when and where your car is on charge, you can use this function to contact a third party like the police for any reason and free of charge.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction.

SECTION 8 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. These restrictions may include orders placed by or under the same EV driver account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our app. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 9 - BRANDS, LOGOS AND LINKS

Certain contents, products and services available via our Service may include materials from third-parties (brands, logos, etc.).

Third-party links on this App may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

All product names, logos, and brands are property of their respective owners. All company, product and service names used in this app are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.

SECTION 10 - FEEDBACKS

If, at our request, or without a request from us you send reviews, photos, suggestions, proposals, creative ideas, plans, or other materials, whether through app, WhatsApp or the Telegram app channels, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 11 - PRIVACY POLICY

Your submission of personal information through the App is governed by our Privacy Policy. View our Privacy Policy.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our App or in the Service that contains typographical errors, inaccuracies or omissions that may relate to descriptions, pricing, promotions, offers, and availability.

We are not responsible for any incorrect information from users or EV station's providers. We will do our best to control or remove any incorrect information on mapped EV stations.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information if any information in the Service or on any related website is inaccurate at any time without prior notice.

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 13 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the App or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to Interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall LE Company Ltd., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage to any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 15 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless LE Company Ltd. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 16 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our app.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 18 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this app or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 19 - GOVERNING LAW

This agreement shall be governed by and construed in accordance with the laws of the United Kingdom and shall be subject to the non-exclusive jurisdiction of the court of Great Britain. Should any provision under this agreement be deemed as invalid, void and/or, anyway not applicable pursuant to the applicable provisions of law, the other provisions shall be deemed as fully valid and effective. In the event of disputes, the competent Court shall be the Court of the Client.

SECTION 20 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our app. Your continued use of or access to our app or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 21 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at [email protected]

Last update: 04/04/2020 related to section 1 Smart Chip

Previous update: 01/04/2020