bp pulse Ended Support for Home Chargers. Your Charger Is Not Scrap
If you have a bp pulse or Chargemaster charge point on your wall, you may already have noticed that the app stopped being useful, the portal went away, and nobody at the other end of the phone can change your charging schedule any more.
\n\nYou have not done anything wrong and your charger has not failed. The service behind it was switched off.
\n\nWhat actually happened, with dates
\n\nThese come from bp pulse's own published notices:
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- 5 November 2025 — the last day of support. From that date the bp pulse app and cloud services for home charging are no longer available. \n
- 18 November 2025 — customers can no longer manage home charging remotely through the Home Charging Portal. \n
Some background, because a lot of owners do not realise the two names are the same company. BP bought Chargemaster in June 2018 for around £130m and rebranded it bp pulse. In May 2023 bp pulse announced it would stop selling home chargers direct to consumers and focus on public and fleet charging. The end of app and cloud support followed in November 2025.
\n\nSeparately, bp pulse has also ended support for "buyer-funded" public charge points, with owners of those sites needing to find a new operator.
\n\nThis is not a criticism of a decision we know nothing about. It is simply the situation a lot of British driveways are now in, and it is worth being clear-eyed about it, because the advice most owners are being given is "buy a new charger".
\n\nThe good news first: it still charges
\n\nLosing a cloud service does not stop a charge point delivering current. If your unit is plugged in and the car is charging, the hardware on your wall is doing its job. What has gone is the layer on top:
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- The app and the online portal \n
- Remote scheduling and any tariff integration that depended on it \n
- Remote diagnostics and firmware updates \n
- Usage data \n
The specific problem: stuck on a schedule
\n\nThis is the one that catches people, and it is being reported on owner forums. If your charger was left with a schedule configured — commonly an overnight window such as 22:00 to 08:00 — that schedule may still be running inside the unit, and the tool you used to change it no longer exists.
\n\nSo the charger works, but only when it feels like it. If your tariff has changed since, or you now need to charge at a different time, you are stuck with a setting you cannot reach.
\n\nOwners also report that the SIM inside some units was deactivated once the warranty period ended, which is consistent with what we see: many of these chargers never used your home WiFi at all. They had a mobile connection of their own, and when that stopped, so did everything clever.
\n\nThat is worth knowing for a separate reason. UK 3G networks are already switched off and 2G is due to go between 2029 and 2033, so a charge point that depends on an old mobile connection has a second deadline coming regardless of who owns the brand. We wrote about that in the 2G and 3G switch-off and what it means for chargers.
\n\nYour four options, honestly
\n\n1. Live with it, and schedule in the car
\n\nFree, and better than most people expect. Nearly every modern EV can schedule its own charging, and if the charger is not enforcing an awkward window of its own, this gets you back on an off-peak tariff without spending anything. Try this first.
\n\nIt does not help if the charger itself is stuck on a schedule that fights your car's.
\n\n2. Get the unit reset or reconfigured
\n\nSometimes the internal schedule can be cleared or changed locally by an engineer with the right access, which turns an awkward smart charger back into a reliable simple one. Worth establishing before spending real money.
\n\n3. Replace the charge point
\n\nA new smart unit, and if you qualify the £500 EV chargepoint grant takes a chunk off it. Check you actually qualify first. Since April 2022 the home grant no longer covers owner-occupiers of houses with a driveway - it is limited to people who rent, own and live in a flat, or have only on-street parking and are fitting a cross-pavement gully, and the schemes run until 31 March 2027. Most people with an existing charger on a house got theirs under the old scheme before the cut-off and cannot claim again. This is the right answer if the enclosure is damaged, the supply is undersized, or the unit is an early low-power model that no longer suits the car you drive.
\n\nIt is also the most disruptive and the most expensive, because you are paying to redo work that has already been done once.
\n\n4. Keep the box, replace the electronics
\n\nThis is the option almost nobody offers, because offering it requires being a manufacturer rather than an installer.
\n\nWe design and build our own charge point electronics. Where a unit is suitable we fit our control hardware inside your existing enclosure. The charger comes back as a supported, current-generation device with connectivity that is not sitting on a switched-off service, and we issue documentation and a warranty covering the electronics we have fitted and the work we have done.
\n\nWhat that keeps is the expensive part of the original installation:
\n\n- \n
- The supply cable and any groundworks — no new trench, no new route through the wall \n
- The consumer unit work, where the existing protection is correct for an EV circuit \n
- The mounting and the enclosure, and the wall they are fixed to \n
What that looks like
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This is a different brand — a Project EV unit on a commercial site — but it shows the principle. Same enclosure, same position, same tethered cable, same reader beside it. Nothing about the installation changed. The work took an hour, and it was four hours from the call to the charge point being back in service.
\n\nBeing straight about the limits
\n\nNobody can bring back bp pulse's cloud service or its app, and nobody outside the company can write firmware for their product. Anyone who tells you they can restore your original app is mistaken. Re-equipping is not a way of reviving a dead service — it is a way of removing your dependence on it.
\n\nAnd we will tell you when it is not worth doing. If the enclosure is cracked or has been letting water in, if the supply is undersized, or if the unit is an early low-power model, a replacement is the better buy and we will say so.
\n\nWhat to do next
\n\nSend us the make and model, a photograph of the label and one of the unit on the wall. We will tell you which of the four options fits your charger — including when the answer is "change the schedule in your car and spend nothing".
\n\nWe repair and re-equip charge points of any make, hold parts in stock, and where the station allows it we can agree a fixed all-in price before starting. The conditions are in our fixed-price repair guide.
\n\nSend us a message about your charger
\n\nRelated: 10 checks before you call an engineer · home EV charging repair · EV charger maintenance